Terms and conditions

Company Name: IPOKIT d.o.o

Registered Office: Ulica Antuna Matije Reljkovica 30, 42000 Varazdin, Croatia

Selling Place: Ulica S. S. Kranjcevica 4, 42000 Varazdin, Croatia

National identification number/OIB: 29649465149

Contact:

mmuraa@gmail.com

office@murapehnec.shop

 

Terms and conditions of purchase

The procedure and terms and conditions of purchase for the murapehnec.com webshop are defined through the following parameters: order, delivery, payment and return policy. The webshop of IPOKIT d.o.o. allows you to purchase items from the entire range offered by the company. Every person that orders at least one item via the webshop is considered a customer.

 

Ordering items

Items are ordered electronically. By clicking the button ˝Add to cart˝, the selected item is added to the cart. An item is considered to have been ordered at the moment the customer completes the entire ordering process. You will receive an e-mail to confirm your order at the e-mail address that you used to register as a customer.

If you do not receive this e-mail, please check whether the items are still in your cart. If they are not, please contact us at office@murapehnec.shop.

IPOKIT d.o.o., as the owner of the web page www.murapehnec.com, undertakes to ship all the ordered items. If murapehnec.com is not able to ship any of the ordered items, we will contact you via e-mail to offer a replacement item or cancel the order of this item. All of the other items you have ordered will be shipped.

 

Payment methods

Select the card with which you wish to pay and enter its number, expiry date and control number. The control number is the three or four-digit number printed on your card to serve as evidence of your physical possession of the card at the moment of purchase and to reduce the possibility of fraud.

Payments can be made with these cards: 

Visa  

MasterCard 

Maestro 

American Express 

 

Shipping

The ordered items will be packaged in a manner to prevent damage during shipping and handling. When receiving the ordered items, the customer is obliged to check them for any possible damage or deviations from the number of items ordered and to immediately report this to the delivery worker and refuse to receive the delivered items. It is the responsibility of the customer to check the correctness of the order, as later claims will not be accepted. Items are delivered within 1-3 business days upon the completion of the order. The aforementioned delivery times apply to all locations in the Republic of Croatia. Shipping is not included in the price of the item.

International Shipping:

At checkout, you will see a guaranteed order total, including all shipping costs.

 

Return policy

If you are unsatisfied with the item you have received, if you have any questions or if you would like to replace the item with the same model, please contact us via e-mail at: office@murapehnec.shop within 14 days and we will do our best to accommodate your request, except if the item has already been worn or is damaged (if this damage was not caused by an error on our part or on the part of the delivery service). It is considered that you have fulfilled your obligation on time if you send or deliver the goods to us, or to the person we authorized to receive goods, before the expiry of the above deadline. Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods. The return of goods is done at the address S.S. Kranjčevića 4, 42 000 Varaždin, Croatia. You pay for the refund of the item yourself.

 

Safety statement

While conducting payments on our webshop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure the current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Security program names for all card types 

Verified by Visa   

MasterCard SecureCode   

American Express – Fraud Protection Guaranteed  

 

Currency conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of your local currency into Croatian Kuna (HRK) according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.

 

Data protection

IPOKIT d.o.o. undertakes to safeguard the personal information of customers, in the manner that it collects only the necessary basic information on customers/users that we need to fulfil our obligations: to inform customers about the way the collected information is used, to regularly provide customers with the opportunity of making a choice about the way information on them is used, including the possibility to decide whether they wish for their name to be removed from the lists used for marketing campaigns. All user information is strictly guarded and can be accessed only by employees who need this information to do their jobs. All employees of IPOKIT d.o.o. and its business partners are responsible for adhering to the principles of privacy protection.